Earthsake Natural & Organic Products
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customer service 1.877.268.1026

Customer Service

Ordering Information

How to order
Online (24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply click on the "buy now" button. When you are through shopping, fill out all billing and shipping information and then submit your form.

Phone toll-free 877.268.1026 or 510.868.1797 (Weekdays 9 a.m.- 5 p.m. MTS): Our customer service agents are available to answer any of your order or product questions. If you need assistance outside of the hours listed above, please leave a detailed message and we will return your call within 24 hours.

Fax 510.848.5051 (24 hours a day, 7 days a week): Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.

Mail
Earthsake
815 Gilman Street
Berkeley, CA 94710

To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to: Earthsake for the total amount of charges including shipping and handling, gift wrapping fees, oversize charges and sales tax if applicable.

Email
Online Customer Service: info@earthsake.com

Phone
1-877-268-1026

Sales Tax
Orders placed online that are to ship within California will be charged the appropriate sales tax. Phone, fax and mail orders shipped within California must also apply appropriate state sales tax.

Free Local Pick-up
We offer free local pick-up of our regularly stocked products at the Earthsake store on 4th street or at our warehouse at 815 Gilman Street in Berkeley. Customers who want local pick-up will be contacted by phone or email once the product arrives in our warehouse or store. The product must picked up at the Earthsake warehouse or store within 10 days of contact to avoid additional storage fees. After the 10th day, for mattresses and furniture items we charge a daily storage fee of $20 per day until the mattress or furniture piece is picked up from our warehouse either by the customer or delivery service.

Shipping and Handling
Shipping is calculated online. Our preferred service is UPS. Please allow 7-10 business days (excludes weekends and holidays) for delivery.

Large and oversize items such as mattresses, boxsprings and bedroom furniture require special shipping rates. Please email or call the Earthsake customer service department for rate quote. If you place an order for large and oversized items, you will be contacted with a special rate quote within 12 - 48 hours. Orders will not be processed without customer approval of special shipping costs.

UPS Service:
UPS ground service is our primary service. 2nd day and Overnight service is available at additional cost within the US. (large, oversize and special order items are excluded). Cost for rush shipments will vary based on dimensional weight and type of service. Shipping charges can be accessed on the Earthsake "your shopping cart" page. Zip code must be entered. If no charges appear, please email or call for special rate.

Methods of Payment
Earthsake accepts only MasterCard, Visa, American Express, and Discover credit cards. Sorry, no checks for web orders.

Gift Certificates
Gift certificates are available for purchase online. Order a Gift Certificate to be sent via email or regular mail. Gift Certificates can be redeemed anytime online or at our store with no expiration date!

Guarantee
We want you to be completely satisfied with every purchase you make with us. Most items on our website are unconditionally guaranteed. To return an item, ship it back to us via insured mail or UPS*. We will gladly refund the cost of the item. Please fill out the return information on the packing slip and include it in your package. Postage and handling charges are not refundable for returns.

*Please note: bedding, mattresses, boxsprings & foundations are non-returnable and non-refundable, inquire into our one-time comfort exchange program. Furniture is not returnable or refundable.

Returns and Exchanges
Please note that bedding, mattresses, boxsprings & foundations are non-refundable and Furniture is not returnable or refundable. Returns for all other items will be accepted within 30 days of the invoice date (items are invoiced as of the shipping date). Return merchandise must be in new, saleable condition and include the original packaging. Returns may incur a restock fee of up to 25%.

Please send returns and exchanges using an insured and/or traceable service to:

Returns Department
Earthsake
815 Gilman St.
Berkeley, CA 94710

Pricing Disclaimer
All pricing is subject to change without notice. For all prices, products and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, closeouts, specials and other extenuating circumstances. Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site. However, as humans we may error. All pricing is for the actual time of your purchase, we unfortunately can not honor lower price request if the price was lowered at a different time.

Privacy Policy
Click here for our complete privacy policy.

Security
Providing a secure site is essential for your peace of mind and trust in Earthsake. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us.

Contacting Customer Service
email: info@earthsake.com or call 1-877-268-1026






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Certified Organic CottonCertified Organic Cotton by Quality Assurance International (QAI)SKAL Certified Organic Ticking (Fabric)Pure Grow Wool™ Certified by the American Humane SocietyConsumer Products Safety Commission (CPSC)Oeko-Tex Certified 100% Natural Rubber Latex100% Natural Latex approved by ECO Institute100% Natural Latex tested and approved by LGAOTCO Certified Organic ThreadGlobal Organic Textile Standard (GOTS)Made in the USA

Copyright © earthsake 2013. All Rights Reserved. Website design by Celine Damonte