Organic Cotton Boxspring Care
Vacuum and Air – vacuum and/or air regularly which helps the natural fibers breathe.
Stains – Are best removed by simple spot cleaning. Apply a solution of 1:3 parts white distilled vinegar and water (you may also use a natural detergent to spot clean). Spray the solution on the spot, then allow to dry completely. If possible, moving the mattress into the sun to dry is most advantageous.
Organic Cotton Boxspring Shipping/Delivery
Earthsake offers 2 options (Silver or Gold) for your mattress home delivery within the continental US. We also offer a Berkeley pick-up service at our warehouse in Berkeley, CA. Choose the service that best fits your needs. Delivery rates are based on mattress size and service level.
• "Silver Service" is a 2-person delivery, inside the threshold, stair carries (up to two (2) flights prior to the threshold).
• "Gold Service" includes inside placement, two flights of stairs, unpacking, debris removal, and set-up limited to 30 minutes total in-home.
• Examples: Ordering 1 twin mattress with Silver service outside the SF Bay Area - choose "USA Silver (1pc)". Ordering 1 twin set (mattress and boxspring)-choose "USA Silver (set)". Our "Berkeley Pick-up" and "SF Bay Area" delivery services are the same price for any size 1 piece or a set (mattress & boxpsring) so you can simply choose our "Berkeley Pick-up" service ($50) or the "SF Bay Area" Silver ($150) or Gold level service ($175) for home deliveries in the San Francisco Bay Area (within 50 mile radius of Berkeley, CA).
• Additional stair carry is charged at a rate of $3 per step or $30 per floor, whichever is more.
• A Non-Standard Delivery/Pick-up Charge starting at $60 will apply whenever a delivery/pick-up outside the "Normal Business Hours" is requested: Normal Business Hours are Mon-Fri, excluding national and state holidays, between the hours of 8am and 5pm.
• Saturday or Sunday delivery/pick-up rates available by quote - call us to inquire.
• Mattress storage is free for the first 10 days. Mattress storage is $10 per item per day beginning on the 11th day.
• Mattress & boxspring/foundation delivery charges are not subject to any coupons or discounts.
• A charge of $55 per piece for the removal and disposal of an old mattress or mattress set.
• Call 877.268.1026 for special requests or deliveries outside of the continental US.
Custom made to order - Allow 2-4 weeks for production then 2 weeks for delivery. You can call us to inquire about an ETA for your order. After your items are produced you will be contacted to schedule a date and time for your home delivery or pick-up.
Organic Cotton Boxspring Warranty/Exchanges
This is an Earthsake Boxspring. You wont find the Earthsake Cloud Boxspring anywhere else - so accept no imitations. It says Earthsake on the outside so you know you can trust whats on the inside! Our label only goes on the best local, organic ingredients harvested and transformed into wonderful mattresses, pads & toppers, pillows & comforters - all custom-made in the USA for Earthsake!
All mattresses come with a standard 20-year mattress manufacturers warranty covering any manufacturing defects. They are also insured to cover any damages caused during a home delivery. Once signed by the receiving party, the responsibility of proper care is yours.
Exclusions from Warranty Coverage
¨ Merchandise sold “as is” or earthsake floor models
¨ Firmness preference (please ask about our exclusive one-time 30 day comfort exchange policy)
¨ Allergies or sensitivity to materials used
¨ Mold/Mildew occurrences
In accordance with health code laws, mattresses & boxsprings/foundations are non-returnable & non-refundable.
QUESTIONS? CALL 877.268.1026 FOR CUSTOMER CARE